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Storage and Heating FAQ


General Information about products and storage

What is the shelf life of your products?

We do not use any preservatives. When freezing products, wrap them tightly in plastic wrap and put in a food storage container before freezing due to moisture.  Cool, dry and no odor are a must. When bringing items to room temperature, you must get them to room temperature before unwrapping. Here is some more specific information for what you purchased 

CHOCOLATES"The best way to store chocolate is in your stomach!" - Jacques Torres. Ok ok, so you can't eat them all the second they get there. Chocolates are best stored in an airtight container and placed on the counter for up to 5 days. They should be stored under 70 F in a dry place. If you don't finish them in that time (shame on you) then you can refrigerate them for up to two weeks, but you must wrap them as tight as Busta Rhymes so that the moisture doesn't ruin them. 

CAKES - can we use the 'in your stomach' joke again because here at Flaky Not Flaky cake doesn't last very long. Our cakes can be stored in an airtight container in the refrigerator for up to 5 days and then wrap it neatly and placed in the freezer for up to 5 months if you can keep it that long without a family member taking it for their midnight snack.

SCONUTS - leave these little beauties on the counter under a towel and eat within 3 days. Want them warmed? Tough, don't do it - trust us. Orrrrrr, you can wrap it in a damp paper towel and hit is for just a few seconds in the microwave.

Can my pastries be customized?

Absolutely! We love doing new and different things! We can create custom colors, flavors, and even do personalized designs on our pastries. Simply put in a request on our catering page even if it isn't a large event.

Do Flaky's products contain nuts or other allergen foods?

The Flaky products contain, or may have come in contact with, tree nuts, peanuts, wheat, eggs, milk, fish gelatin, and soy. We cannot promise that a product will not have come in contact with nuts, nut oil, peanuts, or another allergen since we have a lot of nuts flying around the kitchen. We recommend that you take the necessary precautions based on any related allergies.

Do Flaky's products contain dairy? 

Yes, most if not all of our products contain cream or butter. Look for the tag 'DF' for our dairy friendly options.

Do you list the ingredients of your products? 

The ingredient lists for the products can be found here. If a product is not listed, please contact our Customer Service Team by emailing info@flakynotflaky.com.

Who do I contact for allergy information?

Please contact us at info@flakynotflaky.com for questions about a specific product.

When will I get my goodies after I order them?

After ordering, your treats will be ready within 3-4 days for pickup or delivery.